1. Introduction
Hello Leads Ltd ("we," "us," "our," or "Company"), trading as Greedleads, is committed to protecting your privacy. We operate the websites greedleads.com and helloleads.com (collectively, the "Sites"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Sites or use our services.
Company Details:
Company Name: Hello Leads Ltd (trading as Greedleads)
Primary Website: greedleads.com
Secondary Website: helloleads.com
Primary Target Market: North America (USA & Canada)
Secondary Markets: European Union
This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), as well as other applicable data protection laws.
Please read this Privacy Policy carefully. By accessing or using our Sites, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Sites.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Form Data: Name, email address, message, and optional phone number when you submit our contact form
- Communication Data: Any information you provide when you communicate with us via email or other channels
- Feedback: Comments, suggestions, and feedback about our website and services
2.2 Automatically Collected Information
- Device Information: Browser type, device type, operating system, and unique device identifiers
- Browsing Data: Pages visited, time spent on pages, links clicked, and referral sources
- IP Address: Your internet protocol address for security and analytics purposes
- Cookies & Tracking: Session identifiers and similar technologies to enhance user experience
2.3 Third-Party Information
We may receive information about you from third-party analytics providers and advertising partners to better understand our audience and improve our services.
3. How We Use Your Information
We use the information we collect for purposes including:
- Responding to your inquiries and providing customer support
- Sending transactional emails and service updates
- Analyzing user behavior to improve our website and services
- Personalizing your experience on our Site
- Maintaining security and preventing fraud
- Complying with legal obligations
- Marketing and promotional communications (with your consent)
4. Legal Basis for Processing (GDPR)
For users in the European Union, we process your personal data based on:
- Consent: You have given explicit consent for processing
- Contract: Processing is necessary to fulfill a contract with you
- Legal Obligation: Processing is required by law
- Legitimate Interests: Processing is necessary for our legitimate business interests
5. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share your information:
- Service Providers: With vendors who assist us in operating our website (hosting, email, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: For any other purpose with your explicit permission
6. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Contact form submissions are retained for 12 months unless you request deletion. You may request deletion of your data at any time.
7. Security Measures
We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
8.1 GDPR Rights (EU/UK Residents)
- Right to Access: Request a copy of your personal data
- Right to Correction: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("Right to be Forgotten")
- Right to Restrict Processing: Request limitation on data processing
- Right to Data Portability: Request your data in a portable format
- Right to Object: Object to processing of your data
8.2 CCPA Rights (California Residents)
- Right to Know: Request disclosure of categories and specific pieces of personal information
- Right to Delete: Request deletion of personal information collected from you
- Right to Opt-Out: Opt-out of the sale or sharing of personal information
- Right to Non-Discrimination: No discrimination for exercising your privacy rights
8.3 Exercise Your Rights
To exercise any of these rights, please contact us at Info@TopTenAIAgents.co.uk with your request. We will respond within 30 days of receiving your request.
19. Additional US State Privacy Rights
Residents of certain US states have additional privacy rights beyond those provided under CCPA.
9.1 Virginia Residents (CDPA)
Under the Virginia Consumer Data Protection Act, Virginia residents have the right to:
- Confirm whether we are processing your personal data and access such data
- Correct inaccuracies in your personal data
- Delete personal data you have provided to us
- Obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format
- Opt-out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects
How to Exercise Virginia Rights: Email Info@TopTenAIAgents.co.uk with "Virginia Privacy Request" in the subject line. We will respond within 45 days (extendable by 45 days if necessary).
9.2 Colorado Residents (CPA)
Under the Colorado Privacy Act, Colorado residents have rights similar to Virginia residents, including:
- Right to access, correct, delete, and port your personal data
- Right to opt-out of targeted advertising, sale of personal data, and profiling
- Right to use universal opt-out mechanisms (e.g., Global Privacy Control)
Global Privacy Control (GPC): We honor GPC signals from Colorado residents. To enable GPC, use a supporting browser or browser extension.
9.3 Connecticut Residents (CTDPA)
Connecticut residents have similar rights to those provided to Virginia and Colorado residents under the Connecticut Data Privacy Act.
9.4 Utah Residents (UCPA)
Under the Utah Consumer Privacy Act, Utah residents have the right to:
- Access the personal data we have collected about you
- Delete your personal data
- Obtain a copy of your personal data
- Opt-out of the sale of personal data and targeted advertising
9.5 Appealing Decisions
If we decline to take action regarding your request under Virginia, Colorado, Connecticut, or Utah law, you have the right to appeal our decision. To appeal, email Info@TopTenAIAgents.co.uk with "Privacy Request Appeal" in the subject line within a reasonable period after receiving our decision. We will respond to your appeal within 60 days.
20. Canadian Residents' Privacy Rights
If you are a Canadian resident, you have specific rights under Canadian privacy laws.
10.1 PIPEDA Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Know: Understand what personal information we collect, why we collect it, and how we use it
- Access: Request access to your personal information in our possession
- Correct: Challenge the accuracy and completeness of your information and have it amended as appropriate
- Withdraw Consent: Withdraw your consent for processing at any time (subject to legal or contractual restrictions and reasonable notice)
- Complain: File a complaint with the Office of the Privacy Commissioner of Canada if you believe we haven't complied with PIPEDA
10.2 CASL (Anti-Spam) Rights
Under Canada's Anti-Spam Legislation (CASL), you have the right to:
- Receive commercial electronic messages only with your consent (express or implied)
- Receive clear identification of who is sending the message and on whose behalf
- Use a functional unsubscribe mechanism in every commercial email
- Have your unsubscribe request honored within 10 business days
To Unsubscribe: Click the unsubscribe link in any email, or email Info@TopTenAIAgents.co.uk.
10.3 Quebec Residents (Law 25)
Quebec residents have enhanced privacy rights under Quebec's Law 25, including:
- Right to portability of personal information in a structured, commonly used technological format
- Right to de-indexing of personal information in certain circumstances
- Enhanced breach notification requirements (we will notify you if a breach creates a risk of serious injury)
- Right to file a complaint with the Commission d'accès à l'information du Québec (CAI)
10.4 Exercising Canadian Privacy Rights
To exercise any of your Canadian privacy rights, contact us at:
- Email: Info@TopTenAIAgents.co.uk
- Subject Line: "Canadian Privacy Request" or "Demande de confidentialité" (for French speakers)
- Include: Your full name, email address, province of residence, and specific request
We will respond within 30 days of receiving your request. If we need more time, we will notify you of the extension and the reason for it.
16. Data Sales and Sharing
Do We Sell Your Personal Data?
We do not "sell" personal data as traditionally understood (i.e., exchanging personal information for monetary compensation). However, under certain state privacy laws (like CCPA, Virginia CDPA, etc.), sharing data with third parties for advertising purposes may be considered a "sale" or "sharing" of data.
Data Sharing for Advertising:
- We share information with advertising partners (Google Ads, etc.) to display targeted advertising
- We participate in affiliate marketing programs and share limited information (like click IDs) with affiliate partners
- We use analytics services (Google Analytics, Firebase) that may use cookies and tracking technologies
Your Right to Opt-Out:
You have the right to opt-out of:
- Sale of your personal information
- Sharing of your personal information for targeted advertising
- Profiling in furtherance of decisions that produce legal or similarly significant effects
How to Opt-Out:
- Email Info@TopTenAIAgents.co.uk with "Opt-Out Request"
- Use the "Do Not Sell My Personal Information" link in our website footer (if implemented)
- Enable Global Privacy Control (GPC) in your browser (we honor GPC signals)
- Adjust your cookie preferences using our cookie consent tool
17. Targeted Advertising and Profiling
What is Targeted Advertising?
Targeted advertising means displaying advertisements to you based on your personal data obtained from your activity across different websites, applications, or online services.
Our Targeted Advertising Practices:
- We use Google Ads and other advertising platforms that may collect data about your browsing behavior
- We use cookies and similar technologies to show you relevant ads based on your interests
- We do not use sensitive personal information for targeted advertising
Opt-Out of Targeted Advertising:
- Cookie Settings: Use our cookie consent tool to disable advertising cookies
- Google Ads: Visit Google Ads Settings to control personalized ads
- DAA Opt-Out: Visit DAA Opt-Out to opt out of interest-based advertising
- NAI Opt-Out: Visit NAI Opt-Out
- Global Privacy Control: Enable GPC in your browser
18. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.
13.1 US State Law Notifications
For US residents, if we experience a data breach that affects your personal information, we will:
- Notify you without unreasonable delay, and in accordance with state law requirements
- Provide information about: what happened, what information was involved, what we're doing to address the breach, and what you can do to protect yourself
- Notify appropriate state authorities and, if applicable, consumer reporting agencies
13.2 Canadian Data Breach Notifications
For Canadian residents, if we experience a breach of security safeguards involving personal information that poses a real risk of significant harm, we will:
- Notify you as soon as feasible
- Notify the Office of the Privacy Commissioner of Canada
- Keep a record of all breaches (regardless of whether they meet the notification threshold)
For Quebec residents specifically, we will notify you if the breach creates a risk of serious injury, in accordance with Law 25 requirements.
13.3 EU/UK Data Breach Notifications
For EU/UK residents, we comply with GDPR breach notification requirements, notifying the relevant supervisory authority within 72 hours when feasible, and notifying you without undue delay if the breach is likely to result in a high risk to your rights and freedoms.
19. Cookies & Tracking Technologies
Our Site uses cookies, web beacons, and similar tracking technologies to enhance your experience, remember preferences, and analyze usage patterns. You can control cookies through your browser settings.
20. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.
16. Children's Privacy
Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information immediately.
17. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Site, you consent to such transfers.
18. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: Info@TopTenAIAgents.co.uk
- Mailing Address: Greedleads, United Kingdom
- Contact Form: greedleads.com/contact
19. Data Protection Officer
For GDPR-related questions and complaints, you may also contact our Data Protection Officer at Info@TopTenAIAgents.co.uk or submit a complaint to your local data protection authority.
20. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this policy and, if necessary, by email or through our Site.
Your continued use of our Site following the posting of revised Privacy Policy means that you accept and agree to the changes.