CX is the New Marketing.
Companies used to hide their phone numbers. Now, they are racing to offer "Instant AI Support." The market for outsourced CA and AI support agents is exploding. Find the companies that are failing their customers and offer them the solution.
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The "One-Star" Hunter
Monitor Trustpilot and Google Reviews for competitors. When you see "I've been on hold for 2 hours," that company is bleeding money. Pitch them your "Zero Wait Time" solution immediately.
Seasonal Scalability
E-commerce brands panic in October (for Black Friday). Travel companies panic in May. Time your outreach to their stress cycles. Sell "Flex Capacity."
20 Ways to Source CX Clients
1. "Wait Time" Audits
Call prospects. Record the hold time. Email the VP of Support: "I waited 14 minutes today. My team answers in 14 seconds."
2. Job Postings for "Customer Support Rep"
If they are hiring 10 reps, they are overwhelmed. Pitch outsourcing as a faster, cheaper alternative to hiring/training.
3. Twitter Complaint Monitoring
Search "Currently on hold with [Brand]." Reply to the user with empathy. DM the brand with a solution.
4. App Store Review Scraping
Find apps with reviews saying "Support never relies." This is churn waiting to happen. Offer a "Win-Back" campaign.
5. Knowledge Base Ghostwriting
Look at their Help Center. If it's empty or outdated, offer to "Build a Self-Service AI Knowledge Base."
6. "Refund" Policy Changes
If a company tightens their refund policy, they are expecting conflict. Pitch "Conflict Resolution Specialists."
7. Global Expansion News
A US company launching in France needs French support. Pitch your "Multilingual Support Team."
8. "Chatbot" Fail Videos
Record a video of their current chatbot failing to answer a simple question. Send it to the CTO. "Let's fix this."
9. Product Recall Alerts
Companies facing a recall need 100 agents tomorrow. Monitor consumer safety sites. Be the emergency responder.
10. 24/7 Support Upgrade
Find companies with "Mon-Fri 9-5" support hours. Pitch "We cover your Nights and Weekends."
11. Omni-Channel Audits
Message them on Facebook. If they tell you to "Call or Email," they failed. Pitch "Unified Inbox Solutions."
12. LinkedIn "Head of CX" Moves
A new Head of CX brings in new vendors. Congratulate them and offer a free audit of their current setup.
13. Subscription Box churn
Subscription boxes have high churn due to support issues (broken items). Pitch "Retention Support."
14. "Beta" Product Launches
Startups in Beta have bugs. Bugs mean tickets. Offer to handle the influx so devs can code.
15. VIP Tier Sourcing
Pitch e-commerce brands: "Let's build a White Glove VIP phone line for your top 1% spenders."
16. Abandoned Cart Outreach
Offer a "Text-to-Recover" service. Real humans texting people who abandoned carts to answer questions.
17. Technical Support for SaaS
Target non-technical founders. "You code. We answer the 'How do I login?' tickets."
18. Webinar Q&A Management
Large webinars have chaotic chats. Offer to mod and answer questions live for enterprise webinars.
19. Influencer Brand Support
Influencers launching brands (makeup, clothes) have zero support infrastructure. They need a "Turnkey Support Team."
20. Healthcare Appointment Setting
Doctors hate missed calls. Pitch "We answer every patient call on the first ring." Compliance is key.
The Modern CX Stack
Zendesk
The industry standard. If you want to play in the big leagues, you need to be a Zendesk expert.
Check ZendeskIntercom
Best for SaaS and chat-focused support. Their AI features are cutting edge for automation.
Check IntercomLindy
Train Lindy to look up order statuses. She can connect to Shopify and answer "Where is my order?" instantly.
Meet LindyDelight Your Customers.
Support is the new sales. Excellence is the only option. Explore our full library of CX tools and start building loyalty.
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